Question 1

What is OWA°?

Accepted Answer

OWA° is an integrative wellbeing club where recovery, movement, and restoration come together through curated services, rituals, and community experiences.

Question 2

How is OWA° different from a spa or gym?

Accepted Answer

OWA° combines recovery therapies, wellness experiences, memberships, and community into one integrated destination designed to support long-term wellbeing.

Question 3

Do I need prior experience to visit?

Accepted Answer

No. Whether it's your first sauna or your first recovery session, our team will guide you through your experience.

Question 4

Do I need a membership to visit?

Accepted Answer

No. Most services can be booked individually. Memberships provide additional benefits and preferred access.

Question 5

Can I combine multiple therapies in one visit?

Accepted Answer

Yes. You can add multiple services to your cart and build your own recovery experience. Available schedules will depend on each service.

Question 6

How do I contact OWA°?

Accepted Answer

You can contact OWA° by WhatsApp at +52 56 1029 7637 or by email at hola@owawellness.com.

Question 7

What are your hours?

Accepted Answer

OWA° is open Monday through Sunday from 8:00 am to 9:00 pm.

Question 8

Is parking available?

Accepted Answer

Please contact the OWA° team before your visit for the latest parking recommendations.

Question 9

What should I bring?

Accepted Answer

Please bring a swimsuit if your experience includes sauna or cold plunge facilities. Lockers are provided for your belongings. We recommend removing jewelry before your session and leaving valuables at home whenever possible.

Question 10

How early should I arrive?

Accepted Answer

We recommend arriving 10–15 minutes before your scheduled session to allow time for check-in and preparation.

Question 11

What services are available at OWA°?

Accepted Answer

OWA° offers recovery and wellness experiences including sauna rituals, cold plunge, Zero Gravity Chair, Pressotherapy, massage and bodywork, and other specialized therapies.

Question 12

Can I purchase individual sessions?

Accepted Answer

Yes. Most services can be booked individually without a membership.

Question 13

Can I purchase service packs?

Accepted Answer

Yes. Select therapies are available as packs, offering multiple sessions at preferred pricing.

Question 14

Which sauna sessions can I book?

Accepted Answer

The current catalog includes Private Infrared Sauna, Private Sauna & Plunge, and Social Sauna.

Question 15

What's the difference between Social and Private Sauna?

Accepted Answer

Social Sauna takes place in a shared wellness environment, while Private Sauna offers an exclusive space reserved for you or your group.

Question 16

Can I book a private sauna with guests?

Accepted Answer

Yes. Guest capacity is displayed for each private experience during booking.

Question 17

Where can I see sauna pricing?

Accepted Answer

Current pricing is shown on each service page before checkout.

Question 18

Is Cold Plunge included with every sauna session?

Accepted Answer

Some sauna experiences include Cold Plunge access. Please review the service description before booking.

Question 19

Do I need experience before trying Cold Plunge?

Accepted Answer

No. Our team can provide guidance before your session if it is your first cold exposure experience.

Question 20

What is the Zero Gravity Chair?

Accepted Answer

The Zero Gravity Chair is a restorative experience designed to promote deep relaxation, nervous system recovery, and mental decompression.

Question 21

Can I choose the duration?

Accepted Answer

Yes. Sessions are currently available in 30 and 60-minute formats.

Question 22

What is Pressotherapy?

Accepted Answer

Pressotherapy uses rhythmic compression to support circulation, lymphatic drainage, and post-exercise recovery.

Question 23

Where do I book Pressotherapy?

Accepted Answer

Pressotherapy can be booked through the Services page whenever appointments are available.

Question 24

Do I need a membership?

Accepted Answer

No. Membership is optional, and most services are available as individual bookings.

Question 25

What membership options are available?

Accepted Answer

Current membership options are listed on the Memberships page, including benefits, pricing, and included services.

Question 26

What are the benefits of becoming a member?

Accepted Answer

Memberships provide recurring wellness access along with exclusive pricing, preferred booking opportunities, and additional member benefits.

Question 27

How does daily booking work for members?

Accepted Answer

Eligible members may reserve one complimentary therapy per day, subject to availability and membership terms.

Question 28

How do I cancel my membership?

Accepted Answer

To cancel your membership, please contact the OWA° team directly by WhatsApp or email. Our team will guide you through the cancellation process and any applicable membership terms.

Question 29

Where do I make a reservation?

Accepted Answer

Reservations can be made directly through the Services page.

Question 30

Can I reschedule my booking?

Accepted Answer

Bookings may be rescheduled according to OWA°'s booking policy. Please contact the team if you need assistance.

Question 31

What happens if I arrive late?

Accepted Answer

Late arrivals may result in a shortened session to respect other scheduled guests.

Question 32

What is the cancellation policy?

Accepted Answer

Please refer to the booking policy shown during checkout or contact OWA° for the current cancellation terms.

Question 33

Are there any health conditions I should consider?

Accepted Answer

If you are pregnant, have cardiovascular conditions, or have any medical concerns, please consult your physician before participating in heat or cold therapies.

Question 34

Is there a minimum age to visit?

Accepted Answer

OWA° is an adults-only wellbeing club. Guests must be 18 years of age or older to access the facilities and services.

Question 35

What are the rules of the space?

Accepted Answer

To preserve a calm and restorative environment for everyone, we ask all guests to observe the following guidelines:

- Photography and video recording are not permitted.

- Phone calls are not allowed inside the wellness areas.

- Please avoid using speakerphone or playing personal music.

- Keep mobile devices on silent whenever possible.

- Maintain a quiet and respectful atmosphere for all guests.

- Follow all guidance provided by the OWA° team during your visit.

FAQ's