Privacy Policy

1. Overview

OWA respects your privacy and is committed to handling personal information with care.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, make a reservation, purchase a membership, contact our team, or otherwise interact with OWA.

By using our services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you interact with OWA, we may collect:

  • Contact details such as your name, email address, phone number, and billing address.
  • Account details such as login credentials, profile preferences, and membership status.
  • Reservation and purchase details such as booked services, dates, payment status, and transaction history.
  • Communications you send to us by email, forms, chat, WhatsApp, or other support channels.
  • Technical information such as device type, browser, IP address, pages visited, and basic analytics data.

3. Health and Wellness Information

Some OWA experiences may require you to share health, safety, or waiver-related information before participating.

We only use that information to assess eligibility, support safe operation of our services, meet legal obligations, and document informed consent where applicable.

4. How We Use Information

We may use your information to:

  • Create and manage your account.
  • Process reservations, purchases, and membership activity.
  • Communicate confirmations, updates, reminders, and support responses.
  • Operate, improve, and secure our website, facilities, and digital systems.
  • Personalize your experience and service recommendations.
  • Send marketing communications where permitted by law or where you have chosen to receive them.
  • Comply with legal, tax, accounting, safety, and fraud-prevention obligations.

5. Legal Bases and Consent

We process personal information when necessary to provide requested services, manage our customer relationship, operate our business, protect legitimate interests, comply with applicable law, or rely on your consent where required.

If we rely on consent for a specific activity, you may withdraw that consent at any time, subject to legal or operational limitations.

6. Payments

Payment transactions are processed through authorized third-party payment providers.

OWA does not store full payment card details on its own systems unless explicitly stated during the checkout flow.

7. Sharing of Information

We may share personal information with:

  • Service providers that support reservations, payments, analytics, communications, hosting, and operations.
  • Professional advisors such as legal, accounting, or insurance providers when reasonably necessary.
  • Authorities or third parties when required by law, court order, regulatory request, or safety concern.
  • Successors or counterparties in connection with a merger, financing, acquisition, or asset transfer.

We do not sell your personal information as part of our ordinary business operations.

8. Cookies and Analytics

Our website may use cookies, similar technologies, and analytics tools to remember preferences, understand traffic patterns, measure performance, and improve the digital experience.

You may be able to control certain cookies through your browser settings. Disabling some cookies may affect site functionality.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, reservation history, legal compliance, dispute resolution, fraud prevention, and operational recordkeeping.

10. Security

OWA uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.

No system can guarantee absolute security, and you use digital services with that understanding.

11. Your Choices and Rights

Depending on applicable law, you may have rights to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or outdated information.
  • Request deletion of information where legally available.
  • Object to or restrict certain processing activities.
  • Withdraw marketing consent or unsubscribe from promotional communications.

To exercise a request, contact us using the information listed below. We may need to verify your identity before completing certain requests.

12. Third-Party Links and Platforms

Our website or communications may include links to third-party websites, booking tools, social networks, or partner platforms.

OWA is not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies separately.

13. International Transfers

Some service providers that support OWA may process information in jurisdictions outside your home state or country.

Where this occurs, we take reasonable steps to ensure information is handled under appropriate contractual or operational safeguards.

14. Children's Privacy

OWA services are generally intended for adults. We do not knowingly collect personal information from children in a manner that requires parental consent unless the relevant experience expressly allows it and appropriate authorization is provided.

15. Changes to This Privacy Policy

OWA may update this Privacy Policy from time to time to reflect operational, legal, or service changes.

The updated version will be posted on this page with the most current policy language.

16. Contact

OWA

Email: hola@owawellness.com

WhatsApp: +52 56 1029 7637

Sinaloa 49, Roma Norte, 06700 Ciudad de México, México